Shipping Information

We understand that you look forward to receive the items you have purchased from your online shopping at the shortest time frame. We strive our best to ensure that you will receive your purchase soonest possible. 

All orders are processed within 1 to 3 working days upon verification of payment. We want you to receive your order soonest possible. However, it may take longer for us to process if we happen to be away on buying trips or during festive peak seasons.

Singapore customers may choose any of the following shipping methods:

SHIPPING METHODS

ESTIMATED DELIVERY TIME FRAME

RATES

REMARK

Normal mail SingPost

2-7 working days

FREE on all orders

Weight limit of 2 kg. Order more than 2 kg will be split into another package.

No tracking number. Risk of lost mail. We will NOT be liable for such incident.

Registered Mail SingPost

 

(Recommended)

2-5 working days

$3.95 for first item and $0.50 for each additional item


FREE for Joy Privileged Member (JPM) on normal priced item 

FREE
for single purchase of above $100.00 on normal priced items for non JPM

Weight limit of 2 kg. Order more than 2 kg will be split into another package.

Tracking Number provided and status is trackable here

Delivery to doorstep and signature required upon delivery

 

Courier By TA Q Bin

1-2 working days

$7 per order

 

FREE for single purchase of above $150 on normal priced items for JPM

 

FREE for single purchase of above $200 on normal priced items for non JPM

Tracking number provided and status is trackable here

Delivery to doorstep and signature required upon delivery

Order by 12noon and receive the next day 12-8pm (except for weekends and public holidays)

International Customers

SHIPPING METHODS

ESTIMATED DELIVERY TIME FRAME

RATES

REMARK

Registered Airmail

SingPost

5-15 working days

Shipping charges* will be calculated during checked out based on destination country & weight of purchased item(s).

 

FREE for single purchase of above $150 on normal priced items for JPM

 

FREE for single purchase of above $200 on normal priced items for non JPM

Tracking number provided and status is trackable here

Delivery to doorstep and signature required upon delivery

*Customs/import taxes in the destination country will be borne by the customer. Customs policies vary from country to country; you may wish to contact your local customs office for further information.

There may be a delivery delay of 2 to 5 days due to unexpected freight delays, custom inspection, bad weather, and other circumstances that are beyond our control.